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QLL Garage
For auto repair and specialty shops. Twenty questions that show where your shop loses time, money and know-how, and what to fix first.
| Questions | 20, written for auto shops |
|---|---|
| Your time | About 20 minutes |
| Format | Online, or in person with QLL |
| Who should answer | The owner or service manager |
| You receive | A written bottleneck map and a build plan |
| Price | Fixed fee |
What does Garage look for?
The six places shops lose the most time and knowledge. Your map ranks them for your shop.
- Quotes that never got a call backDeclined and pending estimates with no follow-up, and what they're worth.
- Know-how stuck with one technicianDiagnostic shortcuts, specialty jobs and fixes that only one person knows.
- The same questions, fifty times a week"Is my car ready?" and the other calls that tie up your front counter.
- Slow training for new hiresHow long it takes a new advisor or tech to work without asking.
- Parts and vendor guessworkWhich supplier, which price and which part, decided from memory.
- Customers who quietly drift awayRegulars who are overdue for service and haven't heard from you.
What do the questions look like?
Plain questions about how your shop runs today. No right answers, and nothing technical.
A few examples of the kinds of questions in the diagnostic.
QLL Garage diagnosticSample
1
Where do your estimates live today?
Shop softwarePaperTexts and emailA mix
2
Who follows up when a customer declines work?
A set personWhoever has timeNobody, really
3
How long until a new service advisor works without asking for help?
Under a month1 to 3 monthsLonger
4
If your best technician left tomorrow, what would walk out with them?
Written answer
5
Which question does your front counter answer most?
Written answer
What happens after you finish?
The same four stops as every QLL diagnostic. You're only needed at the first.
- 1
Diagnose
You answer the 20 Garage questions.
You, about 20 minutes - 2
Map
We rank your shop's bottlenecks in a written map.
QLL does this - 3
Build
We build the Brain Center and helpers your map calls for.
QLL does this - 4
Compound
Every quote and fix adds to what your shop knows.
Every day after
Interviews
An auto shop owner on the quotes that never got a call backInterview in progress
Never start from zero again.
Twenty questions today. A shop that remembers everything tomorrow.